Terms & Conditions

GENERAL

Welcome to the Tino Soininen online store. By using our online store and placing an order, you agree to comply with these Terms and Conditions. We reserve the right to modify these Terms at any time, including product prices and availability. We will provide notice of any substantial changes to our Customers on our website.

 

ORDERS

To place an order, you must be at least 18 years old and provide accurate information. You can order as a registered user or as a guest. We store your personal information for internal use only. For more information on data processing, please refer to our Privacy Policy.

We reserve the right to cancel orders.

Customers outside the EU are responsible for any taxes and duties in their country. Discounts and promotions are non-combinable and cannot be redeemed after the transaction.

Please note that all discount and promotion codes can be used only once and cannot be combined with other discounts or offers. Discount or promotion codes will not be deducted afterwards.

 

PAYMENTS

All prices shown in our online store are excluding the tax. Customers from non-EU countries are responsible for possible customs and other possible expenses in their own country.

Payment Service Provider
 
Paytrail Plc acts as a collecting payment service provider and is an authorized Payment Institution. Paytrail Plc will be shown as the recipient on your bank or credit card statement. Paytrail Plc will forward the payment to the merchant. For reclamations, please contact the website the payment was made to.
 
Paytrail Plc
Innova 2
Lutakonaukio 7
40100 Jyväskylä
Business ID 2122839-7
paytrail.com/en/consumer/information-about-paying

 

SHIPPING

Our prices do not include taxes. Customers from non-EU countries are responsible for any customs and other expenses in their country.

We use PayPal and Stripe for external payment services. Shipping fees depend on the destination and method. We use external service providers for shipping. We reserve the right to deliver the orders in multiple deliveries.

For international deliveries, we use PostNord. We are not responsible for delivery delays, as they are beyond our control.

Shipping in Finland

All orders in Finland are shipped either by Posti or Matkahuolto.

International shipping

International orders are shipped either by PostNord. The shipping methods available are shown once the delivery address is submitted.

Please note that all delivery times are estimates based on average delivery times from our shipping partners, and we cannot guarantee delivery within the estimated time. We are not responsible for any delivery delay. Weekends and holidays are not included in the delivery days.

 

RETURN POLICY

Consumers have the right to cancel their order placed through the online store and return the product within 14 days of receiving of the order. Please note that the return policy does not apply to the companies.

The returned product must be unused and capable of being resold. The product must be packaged either in its original packaging or in a similar manner.

Please contact us tino@tinosoininen.com for returns.

 

OTHER

We are not liable for any delays or damages due to force majeure, including natural disasters, transportation disruptions, and export prohibitions. We are not responsible for any online store disruptions, downtime or interruptions.

Customers must notify us of product defects within four weeks. We are not liable for indirect damages. Our maximum liability for damages is limited to the purchase price.

These Terms are governed by Finnish law, and any disputes that cannot be resolved through negotiations will be subject to Finnish jurisdiction.